Returns and Refunds

RETURNS, REFUNDS, & EXCHANGES

Call Customer Service

Mon - Fri 9 a.m. - 5 p.m.

(844) 742-2244

Email Customer Service

Anytime, Fast Response

General Online Return Policy

Kali Beauty does not accept returns for Final Sale Items, Discontinued Items, Clearance Items, Special Order Items, or Wholesale Merchandise.

Kali Beauty offers a 30-Day return allowance on most merchandise.

Any return without a Return Merchandise Authorization form (RMA) will be regarded as an invalid return and will not be processed or credited a refund.

If a product is returned in a Used Condition* a non-negotiable 20% Restocking Fee will be deducted from your refund.

If you use, turn on, open, or plug in the product

*If a product is returned in a used condition, i.e., a damaged product box, item tested or for any other reason that the item has been handled outside of the manufacturers packaging, a 20% restocking fee will be deducted from your refund.

DO NOT RETURN any product until you have contacted and received the RMA form from Kali Beauty Customer Service Team. Email us at: customerservice@kalibeauty.com or call at: (844) 742-2244 to receive a RMA for your return!