RETURNS & REFUNDS

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Mon - Fri 10 a.m. - 5 p.m.

(219) 802-5864

Process Your Return

Call us to request a return label!

General Online Return Policy

Any items that have been opened or used are subject to a restocking fee, depending on the specifics of each customer case. 

  

  Return window: You have 30 days after receiving the package to reach out to our customer service team for a return label or to submit for one on our website.   
You have 5-business days after contacting us to print your return label and drop the package off at the local carrier in order to receive a refund.  

****PLEASE NOTE THAT WE ACCEPT 90% OF RETRUNS, WITH THE EXCEPTION OF CERTAIN SITUATIONS. DO NOT CLAIM A PRODUCT IS DEFECTIVE IF IT TRULY IS NOT. DOING SO MAY RESULT IN REFUSAL OF A REFUND AND THE ITEM(S) BEING SHIPPED BACK TO YOU! **** 

 

Exchanges

We typically do not accept items for an exchange. Contact our customer service team to see if your order is eligible for an exchange (shipping fees may be charged). 

Returns/Refunds 

If the item was purchased by mistake, no longer needed, arrived late, or not as expected, we will accept the return, however, the return shipping cost will be deducted from your refund. The items(s) must be returned in the same condition the item (s) were received in. There cannot be any damage to the item(s) or the packaging. Everything, including direction paperwork (etc.) must be included. If the item is returned and is not in resalable condition there will be a restocking fee. Please make sure that you pack the item securely in the box used to ship it back to ensure damage doesn’t occur in transit. 

You will be charged a restocking fee and return shipping will be deducted from your refund for the following situations: 

  • You claim the item is defective and it works when we receive it back 
  • You claim the package is unopened or unused and this is false when we receive the package back  
  • You send the return back and it is not sent back in the original packaging with all paperwork/accessories are not included 

-We offer the option to obtain a prepaid return label through our website. In the case that you choose to go this route, the cost of the return label will be deducted for the refund amount. (This does not apply to every situation our customer service team will inform you if this will apply to your specific order and situation.) You also have the option to ship the item(s) back yourself, but need to notify our customer service team with the tracking number and when you drop the package off at the carrier. Our 5-business day drop off policy applies to both options.  

We do not cover the cost of return shipping, and we are not responsible for any lost or damaged items when the customer chooses to send the item(s) back themselves. 

If any item(s) are shipped back to us outside the 30 days return period, with the exception if our customer service team has approved this, we will send the item(s) back to you, and also charge you for the cost of shipping it back out to you.  

Wrong or Missing Items 

If you receive the wrong item or any portion of the order is missing, we require that you notify our customer service team at: 844-742-2244 or email us at: customerservice@kalibeauty.com for a return authorization. Please provide your order confirmation number, purchasers first and last name and a description of the incorrect or missing item(s). If you received an incorrect item and would like to exchange it, we will provide a pre-paid return label for your convenience. If a refund is requested, the original purchase price will be credited back to the original payment method once we receive the returned item(s).  

 

Defective Items

You have 30 days to notify our customer service team if one of more of your items is defective. Once a prepaid return label has been created, you will have 7 business days to drop the package off at the specific carrier. Once we receive the product back, our inspection team will inspect the item(s) to make sure they are truly defective.  

Once the item(s) is deemed defective by our inspection team, we will contact you. If possible, we will ship you out a new item. If we are able to provide a new part to make the item work (a new charger cord to charge the clipper for example) we will ship the item and new replacement part back out to you. If we are unable to repair, or fix the issue with the defective item, and are currently out of stock we will issue a refund to the original payment method used to purchase the item(s).  

If the item is defective and it is past our 30 days return policy, please contact the manufacture (contact information below)   

Manufacturer Numbers & Addresses

Conair/Babyliss 

  • 1 Cummings Point Road 

Stamford, CT 06902 

  • 1-800-326-6247 
  • Email them through their website 

Andis 

  • 1800 Renaissance Blvd 

Sturtevant, WI 53177 

Wahl 

  • 2900 N. Locust St 

Sterling, IL 61081 

Hot Tools 

  • 1 Helen of Troy Plaza 

El Paso, TX 79912 

  • 1-800-487-8769 
  • Email them through their website 

Gamma 

  • 1-888-864-6409 

Caliber 

Company Warranties 

Conair/Babyliss 

Andis 

Wahl 

Hot Tools 

Gamma  

Caliber